BoxHeat Ltd (Company Number: 14206337), registered in England & Wales ("the Company", "we", "us"), provides boiler installation and heating services.
Registered Office: Booth Parkes & Associates Ltd, Southolme, Trinity Street, Gainsborough, Lincolnshire, DN21 2EQ, United Kingdom
By placing an order, you ("the Customer") agree to these Terms and Conditions. You confirm that you are over 18 and legally capable of entering into this agreement.
We may update these Terms from time to time. Continued use of our services constitutes acceptance of any updates.
2.1 BoxHeat Ltd is not VAT registered. No VAT is charged.
2.2 Full payment is required at the time of booking unless agreed otherwise.
2.3 Finance options may be available and are subject to approval by a third-party lender. BoxHeat Ltd is an Introducer Appointed Representative (IAR), is not the lender, and does not provide financial advice or make lending decisions.
2.4 Installation is not confirmed until finance approval has been received.
2.5 If finance is declined, BoxHeat reserves the right to cancel the order unless alternative payment is made.
2.6 Additional works, materials, or access requirements not included in the original quotation will be charged separately and must be agreed before proceeding.
3.1 You have the legal right to cancel within 14 days of entering into the contract.
3.2 Cancellation must be made in writing via email or post.
3.3 If you request installation within the 14-day cooling-off period:
3.4 Once installation is fully completed, cancellation rights may no longer apply.
3.5 Refunds will be processed within 14 days.
3.6 Missed appointments or late cancellations may incur charges.
4.1 Quotations are based on customer-provided information and may be revised following survey.
4.2 Incorrect or incomplete information may result in:
4.3 Quotations are valid for 30 days unless otherwise stated.
4.4 Orders placed online or by telephone are subject to these Terms.
5.1 We communicate via email, phone, and SMS throughout the installation process.
5.2 Email shall be considered a valid and formal method of communication.
5.3 Customers must ensure contact details are accurate and regularly monitored.
5.4 Customer information may be shared with engineers and suppliers where required to deliver services.
6.1 Customers must provide accurate information and required photographs of the property and existing system.
6.2 Failure to provide required information may result in delays or rescheduling.
6.3 If installation is deemed unsafe or unsuitable, BoxHeat may:
6.4 Additional works identified may incur extra costs, which must be agreed before proceeding.
6.5 BoxHeat reserves the right to refuse or cancel orders where installation is not feasible or safe.
Customers must ensure:
7.1 The Customer is responsible for any parking costs or permits.
7.2 If installation cannot proceed due to access, safety, or incorrect information, an aborted visit charge may apply.
8.1 An adult (18+) must be present during installation. Installation dates are estimates and may be subject to change. Additional trades may be required and may delay completion.
8.2 Loft installations must have a fixed ladder, suitable boarding (minimum 1m² at boiler location), safe walkway, permanent lighting, and safe conditions near the hatch. Failure to meet these may result in rescheduling or additional costs.
8.3 Additional flue components may incur extra charges. Twin flue systems are not supported. Non-standard systems must be disclosed before ordering.
8.4 Standard ladder access is included. Scaffolding or specialist equipment may incur additional charges and must be agreed before proceeding. If the Customer declines required access equipment, the job may be cancelled and a refund issued minus costs already incurred.
8.5 Existing systems are not guaranteed. BoxHeat is not responsible for faults or failures in existing components. Upgrades are not included unless specified.
8.6 Installation may involve drilling, cutting, and alterations. Cosmetic repairs and decoration are not included. Floor coverings may not be reinstated to original condition.
8.7 Variations in materials and appearance may occur. Exact matches cannot be guaranteed.
8.8 Changes in system pressure may occur. BoxHeat is not liable for incompatibility with existing systems.
8.9 If the working environment is unsafe or abusive, engineers may leave site and work may be suspended or cancelled without refund.
8.10 Risk passes to the Customer upon delivery. Ownership remains with BoxHeat Ltd until full payment is received. Title to goods shall not pass until full payment has been received.
8.11 Old equipment will be removed where safe and accessible. Items in unsafe or inaccessible areas may not be removed.
9.1 The Customer may inspect the work before completion.
9.2 Completion shall be deemed to have occurred when the system is installed and operational, even if minor works remain outstanding.
9.3 Any issues should be raised before the engineer leaves where possible.
10.1 Manufacturer warranties apply separately and are subject to their terms.
10.2 BoxHeat provides a 12-month workmanship warranty.
10.3 Warranty exclusions include:
10.4 Warranty may be void if servicing requirements are not followed.
10.5 Callout charges may apply where no fault is found or the issue is unrelated to our work.
11.1 BoxHeat shall not be liable for indirect or consequential losses, including loss of profit or business.
11.2 Liability shall be limited to the total contract value, except where prohibited by law.
11.3 Nothing in these Terms limits liability where it is unlawful to do so.
11.4 Nothing in these Terms affects your statutory rights as a consumer.
11.5 BoxHeat Ltd maintains appropriate public liability insurance.
We comply with UK GDPR and ICO requirements. Personal data is used only to deliver services and meet legal obligations.
13.1 These Terms form the entire agreement between both parties.
13.2 If any clause is found invalid, the remainder shall remain in effect.
13.3 BoxHeat reserves the right to update these Terms at any time.
These Terms are governed by the laws of England and Wales.
BoxHeat Ltd shall not be liable for delays or failure to perform obligations due to events beyond our reasonable control.
BoxHeat Ltd
020 4614 2422
Last Updated: March 2026